Refund and Returns Policy

Refund and Returns Policy
Last updated: June 2026
RoamMelb sells digital eSIM products. Please read this policy carefully before purchasing.

1. Nature of Digital Products
   eSIMs are digital products that are delivered electronically. Once an eSIM QR code or activation link has been accessed or scanned, the product is considered used and consumed.
2. Refund Eligibility
   Full refund available when:
   You have not yet scanned or activated the eSIM QR code
   You request a refund within 30 days of purchase
   The eSIM has not been accessed or redeemed
   No refund available when:
   The eSIM QR code has been scanned or activated
   The eSIM has been partially or fully used
   More than 30 days have passed since purchase
3. How to Request a Refund
   To request a refund, contact us at contact@roammelb.com with:
   Your order number
   Email address used for purchase
   Reason for refund request
   We will respond within 2 business days. Approved refunds will be processed to your original payment method within 5-10 business days.
4. Technical Issues
   If you experience technical difficulties with your eSIM that prevent activation through no fault of your own, please contact us at contact@roammelb.com. We will work with our eSIM provider to resolve the issue or offer a replacement or refund as appropriate.
5. Compatibility
   It is your responsibility to ensure your device is eSIM compatible before purchasing. We are unable to offer refunds for purchases made on incompatible devices. Please check device compatibility at esim.net/check-imei before purchasing.
6. Contact Us
   For refund enquiries:
   Email: contact@roammelb.com
   WhatsApp: +852 6661 0289
   Website: shop.roammelb.com