Privacy Policy

Last updated: June 2026
RoamMelb (“we”, “us”, “our”) is operated by Juliet and Roland Hong Kong Limited. This Privacy Policy explains how we collect, use, and protect your information when you visit shop.roammelb.com.

Information We Collect
Information you provide:
Name and email address when placing an order
Billing country/region for payment processing

Information we do NOT collect or store:
Passport or government-issued ID
Credit card numbers or payment details (processed directly by Stripe)
Shipping address (not required for digital products)

Payment Processing
All payments are processed by Stripe, Inc. We do not store any payment card information on our servers. Stripe’s privacy policy is available at stripe.com/privacy.
Payments are processed by RoamMelb (Hong Kong) via Stripe. Your bank or card issuer may charge a foreign transaction fee for payments to overseas merchants.

How We Use Your Information
We use your information to:
Process and fulfil your eSIM order
Send your eSIM delivery to your email address
Respond to customer support enquiries
Comply with legal obligations

Data Sharing
We do not sell your personal data. We share your information only with:
Airalo (our eSIM provider) to fulfil your order
Stripe to process your payment
Legal authorities if required by law

Data Retention
We retain your order information for up to 7 years for accounting and legal compliance purposes. You may request deletion of your personal data by contacting us at contact@roammelb.com, subject to our legal retention obligations.

Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent at any time
To exercise your rights, contact us at contact@roammelb.com.

Cookies
Our website uses essential cookies for shopping cart functionality. We do not use advertising or tracking cookies.